How does my food stay frozen during transit?Updated 3 months ago
The most important thing about delivery is that your products arrive frozen. To guarantee this, we use a combination of active (e.g. cooled transport, dry ice, cold packs) and passive (e.g. sustainable packaging insulation) cooling, depending on the delivery location.
If, contrary to expectations, your products are not completely frozen, please contact us at [email protected] and we will find a solution as soon as possible.
Did you know that over 99% of our deliveries arrive perfectly frozen?